Who can watch my reviews and comments and draft replies?

Reviews and comments land on Google, Facebook and Instagram at once. During a campaign or a bad week, you can't keep up.

Do it yourself

Turn on notifications
In your Google Business Profile and Meta Business Suite, for reviews, comments and messages.
Write a reply guide
Three short examples: thanks, a complaint taken offline, and a common question.
Check on a schedule
Once or twice a day, more often during a campaign.
Take complaints offline
Reply once in public, then move the details to a call or message.

BirdeyeEvery rating and review from every site, in one place.
PodiumLeads and reviews in one shared team inbox.
Sprout SocialOne inbox for comments, messages and mentions across social profiles.
HootsuitePlan, schedule and publish posts across social networks.

The Block Runway watches your Google reviews and asks before any reply goes out. Facebook and Instagram comments are not connected yet.

One page for your reviews
New reviews from your Google Business Profile arrive as questions.
A reply in your tone
Each has a reply drafted from how you already talk to customers.
Posted after your yes
Change a line or skip it. Nothing is posted without your yes.

Is there a service that watches my reviews and comments and tells me what to reply?

Get every notification in one place, check once or twice a day, and keep a short guide for how you reply to praise, complaints and questions.

Should I reply to every review?

Replying to most reviews, good and bad, shows people you're listening. Keep complaint replies short and move details offline.

Can a service post replies for me?

Yes. With The Block Runway each reply waits for your yes, so nothing goes out in your name unread.

Public pages read on October 14, 2026. Prices and features change; check each site before you choose.

Pick a time for a short call. Bring the chore that eats your week.