How Runway works

From a new request to work done, with one tap from you.

Runway turns what lands in your inbox, calls and tickets into questions that are ready to answer. You decide, and The Block does the work and shows you the result.

1. Step 1

   A question arrives with the answer ready

   Runway reads your messages, reviews and site, then asks one clear question. The facts that matter are marked, with a screenshot when it helps.

   • A recommended answer, and what happens if you pick it
   • Key facts marked, with a screenshot when it helps
   • The message or page it came from, one tap away

2. Step 2

   Replies that sound like you

   Each reply is drafted in your tone, from how you already write to customers. You read it word for word before it goes.

   • Drafted in your own tone
   • Facts and prices from your business
   • Every draft waits for your yes

3. Step 3

   You answer in a tap

   Say yes as is, change a line or add a note. In this sample morning, three questions take about twelve seconds.

   • A recommended answer on every question
   • Change the words or add a note
   • Skip anything for later

4. Step 4

   The work goes out and lands on one list

   After your yes, The Block sends, posts and ships it, then lists what got done.

   • Replies go from your own inbox
   • Site changes are checked before they go live
   • One list of what shipped this week

Sample data.